Refund & Cancellation Policy

1. 14-Day Free Trial

Every new Mila account may be tried free of charge for 14 (fourteen) days before any fee is charged. If the account is cancelled during the trial period, no fee is charged and no further action is required.

2. Subscription Cancellation

The BUYER may cancel its subscription at any time from the Billing section of the control panel. A cancellation request remains valid until the end of the billing period (monthly or annual) then in progress; the BUYER continues to have access to the Service until the end of the period it has already paid for, and is not charged again for that period.

A cancelled subscription is not renewed automatically at the end of the period. The BUYER may reactivate its subscription before the period ends, should it wish to do so.

3. Refund of Fees

Because the Service is a digital service performed instantly and its use has begun, periodic subscription fees already collected are not refunded, except in cases required by law (e.g., erroneous or duplicate charges, or a service interruption caused by the SELLER). Cancellations made during a period do not affect the right of access until the end of that period, but no partial refund is made in proportion to the remaining time.

If an erroneous or duplicate (more than one) charge is identified, the BUYER may apply to destek@mila.cx to request a refund; the SELLER will review the request and, within a reasonable time, refund the payment to the same payment method via iyzico.

4. Relationship to Account Deletion

Cancelling a subscription does not mean the account and its data are completely deleted. If the BUYER wishes to permanently delete its account and associated data, it must separately request this through the control panel; data retention and deletion periods are explained in the Privacy Policy and the Privacy Notice.

5. Contact

For any questions regarding cancellation or refund requests, the SELLER may be contacted at destek@mila.cx or +90 (850) 242 8992.