Pre-Contractual Information Form

1. Seller Information

Trade name: VENNYX YAZILIM DANIŞMANLIK A.Ş.

Address: Muallimköy Mah. Deniz Cad. No: 143/8 - 1.1.C1 Blok - Zemin Kat - Kapı No: Z01 - 41400 - Gebze / Kocaeli

Phone: +90 (850) 242 8992 · KEP: vennyxyazilim@hs01.kep.tr · E-mail: destek@mila.cx

Tax Office / No: ULUÇINAR VERGİ DAİRESİ MÜD. / 9241072735 · MERSİS No: 0924107273500001

2. Essential Characteristics of the Service

Vennyx Mila ("Mila") is a subscription-based SaaS (Software as a Service) product that provides corporate e-mail mailbox hosting on your own domain. The Service is offered under plans with different capacities and features -- Micro, Mini, Standard, and Maxi -- with monthly or annual billing periods, at prices denominated in Turkish Lira (TRY) inclusive of VAT. Every newly registered customer is granted a free trial period of 14 (fourteen) days before any charge is made.

Capacity, limit, and feature details that vary by plan are listed in detail on the control panel's pricing page prior to ordering, and the BUYER has the opportunity to review the characteristics of the selected plan before ordering.

3. Total Price and Payment Information

The total price payable varies according to the selected plan and billing period (monthly/annual); all prices are clearly shown on screen, in Turkish Lira (TRY) inclusive of VAT, before the order is confirmed.

Payment is collected by credit/debit card via iyzico's infrastructure, and unless cancelled, the subscription renews automatically at the end of the period. The invoice is issued as an e-invoice/e-archive document through the paraşüt integration.

4. Method of Delivery / Performance

As the Service is a digital service that does not require physical delivery, it is performed instantly via the control panel after payment/registration. There is no additional shipping or delivery fee.

5. Circumstance in Which There Is No Right of Withdrawal

Pursuant to Article 15/1-(ğ) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for digital services performed instantly in electronic form once performance has begun with the BUYER's approval. For this reason, the Mila subscription offers a 14-day free trial period before charging begins; the BUYER may withdraw during this period without paying any fee. The cancellation/refund rules applicable in the period following the trial are further explained in the "Refund & Cancellation Policy" document.

6. Where to Submit Complaints and Objections

The BUYER may submit any request, complaint, or objection concerning the Service to destek@mila.cx or to the vennyxyazilim@hs01.kep.tr KEP address, and may also exercise its statutory right of recourse before the Consumer Arbitration Committees (Tüketici Hakem Heyetleri) and Consumer Courts.

7. Approval

The BUYER acknowledges having read this Pre-Contractual Information Form before placing the order, and having been fully and accurately informed of the Service's essential characteristics, the total price, the method of payment, and the circumstances in which the right of withdrawal cannot be exercised.